Getting approved

Every provider is checked before they can bid for work. This is what protects customers — and it is why approved providers are worth trusting.

The four states your account can be in

• Pending — submitted and waiting for review.
• Approved — you can see jobs and send prices.
• Rejected — something needs fixing. You are told what.
• Suspended — an approved account stopped by our team. Contact support.

1. While you wait

   You can sign in and finish filling in your profile, but the jobs list stays empty until your application is approved. Most applications are reviewed within a couple of working days.

   

2. If your application is rejected

   You are given a reason. Open your account page, fix what was raised — usually a document that was unclear, expired or missing — and resubmit. There is no limit on resubmissions.

3. Once approved

   Jobs for the services you selected start appearing under Requests, and you can begin sending prices.

Changing your details later